BidRoom

Your trust level

Three tiers. Higher tier, more credibility.

Your trust tier is calculated automatically based on the steps you've completed. It's visible to all sellers when you bid — it works as your instant reputation.

Level 1

🧾

Verified

Email verified

Requirement: confirm your registration email.

⚠️ No payment guarantee. If you don't pay after winning an auction, the seller relies solely on your reputation history.

Level 2

🪪

Identity Verified

Document verified

Requirement: verify identity via Stripe Identity (passport or national ID).

🔒 Your identity is known. In case of an unresolved dispute, you can be held legally accountable.

Level 3

🛡️

Payment Guaranteed

Identity + saved card

Requirement: KYC completed + valid credit/debit card registered on your account.

🛡️ Automatic compensation. If you lose a dispute, BidRoom charges your saved card directly — no manual process.

How to level up

From Level 1 to Payment Guaranteed

Three sequential steps. Each takes under 5 minutes. You can stop at any level — but Level 3 unlocks exclusive benefits.

Create account and verify email

✓ Reaches Level 1 — Verified

Verify your identity

In your Dashboard → Settings → Identity. Submit a photo of your passport or national ID via Stripe Identity. Secure and encrypted. Result in seconds.

✓ Reaches Level 2 — Identity Verified

Add a payment card

In your Dashboard → Settings → Payment Method. Save a valid card. The card is never charged preventively — only if you lose a formal dispute. Processed by Stripe (PCI DSS Level 1).

✓ Reaches Level 3 — Payment Guaranteed

Benefits by level

What you gain by levelling up

Each level unlocks concrete advantages — not just a badge.

Feature

Level 1

Level 2

Level 3

Bid in auctionsAll formats

✓

Submit offers (Best Offer)

✓

Private Room eligibilityReputation ≥ 60 required

✓

Auctions above €5,000Law 83/2017 AML

✗

✓

Badge visible to sellersIn the bid feed

Basic

Enhanced

🛡️ Featured

Priority in Private Room invitationsSuggested to seller

✗

✓

Automatic compensation to sellerIn dispute resolved against you

✗

✓

Buyer protection

What happens in case of a dispute

BidRoom acts as a facilitator, never as final arbiter. The process always has three phases before any irreversible decision.

Phase 01

💬

BidRoom Mediation

The buyer opens the dispute with evidence. The seller responds within 7 business days. BidRoom analyses and attempts an agreement.

⏱ 7 business days maximum

Phase 02

⚖️

CNIACC (arbitration)

If mediation produces no agreement, either party can escalate to CNIACC — an independent Portuguese ADR entity.

Voluntary for both parties

Phase 03

🏛️

Court

Last resort. The court ruling is binding. Platform records (logs, communications, transactions) are kept for 5 years as evidence.

European ODR platform available

💳

The saved card (Level 3) is never charged preventively

The automatic debit on the saved card only happens after a formal dispute decision resolved against the buyer — never before, never without prior email notification. The debited amount never exceeds the transaction value.

Frequently asked questions

Questions about your trust tier

No. What's visible is only the badge — "Verified", "Identity Verified" or "Payment Guaranteed". No card, IBAN or document data is visible to third parties. The seller only knows you have a valid card registered, not which one or its details.

Yes, you can remove the card at any time in Dashboard → Settings → Payment Method. When you do so, your trust tier drops to Level 2 (if you have KYC) or Level 1. The badge is immediately updated on all active auctions where you've already bid.

You'll receive an email warning 30 days before your card expires. If the card expires without you updating it, the trust tier drops automatically. Any active dispute at that point is not affected — it remains subject to the manual process.

No. Any debit to the saved card is always preceded by an email notification with the amount, the reason (dispute decision), and a 48-hour contestation period. If you believe the debit is unfair, you can contact support before final processing.

It's not mandatory for most auctions. It becomes mandatory for auctions with a value above €5,000, under the terms of Law 83/2017 (anti-money laundering). For all other auctions, Level 1 (verified email) is sufficient.